What Responsible Play Means
Responsible play means keeping gaming as a balanced part of your leisure time — spending only what you can afford, managing your time, and ensuring gaming never harms your daily life, family, or financial security. vc99 believes responsible gaming is more than a policy — it is our core commitment to every member.
Online gaming is a source of entertainment for millions worldwide. However, for some it can develop into an addiction, causing serious problems in personal and family life. That's why vc99 has had responsible gaming measures in place on the platform from day one.
Remember, gaming should be entirely optional and for entertainment only. Never use it as a way to recover losses or solve financial problems.
Vc99's responsible play policy is built in line with internationally recognised GamCare standards and Responsible Gambling Council guidelines.
Warning Signs of Problematic Gaming
The list below separates common, cautionary, and serious warning signs. If you notice any moderate or severe behaviors in yourself, please contact our support team right away.
| Behaviour | Description | Level |
|---|---|---|
| Gaming for Entertainment | Playing Within a Set Budget & Time Limit | Normal |
| Chasing Losses | Increasing bets to chase losses | Caution |
| Hiding Gaming Activity | Hiding gaming activity from family or friends | Caution |
| Borrowing Money | Taking on Debt or Draining Savings for Gaming | Severe |
| Neglecting Work or Studies | Failing to Meet Responsibilities Due to Gaming | Severe |
| Unable to Stop | Unable to Stop Gaming Despite Trying | Severe |
Keep in Mind
If any of the serious signs above appear in your life, use vc99's self-exclusion tool right away and seek professional support.
Check Yourself — 10 Questions
Go through the questions below honestly. If you answer "Yes" to more than 3, it may be time to reassess your gaming habits.
After a loss, do you chase it by placing more bets to win back what you lost?
Have you lied to family or friends about your gaming?
Have you tried repeatedly to cut back or stop, without success?
Have you used savings, borrowed money, or taken from essential funds to pay for gaming?
Do you feel restless, irritable, or anxious when you can't play?
Is gaming getting in the way of work, studies, or family responsibilities?
Do you regularly spend more than your set budget?
Do you play more to escape problems or avoid negative feelings?
Have family members expressed concern about your gaming?
Do you find yourself gaming late at night or skipping meals and sleep to play?
If you answered "Yes" to 0–2 questions, you are currently within safe limits. Stay aware and check in with yourself regularly.
vc99 Protection Tools
Log in to vc99 and activate any of the following protection tools from your account settings at any time. These tools help keep your gaming experience safe and in control.
Deposit Limit
Set daily, weekly, or monthly deposit limits.
Loss Limit
Your session will automatically end once you reach a set loss amount.
Session Limit
Set a maximum daily playtime for yourself.
Break Mode
Temporarily close your account for 1–30 days.
Self-Exclusion
Option to close your account for 6 months or permanently.
Reducing a protection limit takes effect immediately. Requests to increase a limit can take up to 7 business days to process — this is intentional, to prevent impulsive decisions made in the heat of the moment.
Budget & Time Planning Tips
The most effective way to game responsibly is to plan ahead. Keep the following in mind before you start playing.
- Entertainment Budget Only: Allocate no more than 2–5% of your monthly income to gaming. Never draw from rent, food, or your children's education budget.
- Play for Fun, Not to Win: Before every bet, think of it as an entertainment expense — like a movie ticket or a restaurant bill.
- Stick to Your Time Limits: Set a timer before you start playing. When it goes off, end the session — no matter what.
- Stop After a Loss: Once your set budget is gone, stop playing for the day. Chasing losses by placing more bets is the biggest mistake you can make.
- Keep a Gaming Diary: Keeping a daily log of how long you played and how much you spent gives you a clear picture of your own habits.
- Take a Break Instead of Playing Alone: If gaming has become your only source of company, that's a concern. Spend time with friends or family.
An Important Note
Gambling is never a source of income. In the long run, every player loses on average. Keep gaming as entertainment, not a means of making a living.
The Role of Family & Loved Ones
If someone close to you is struggling with gaming, being there for them and offering the right support is essential. Problem gaming affects not just the individual, but the whole family.
- Talk Without Anger or Blame: Approach the conversation with empathy, not confrontation.
- Give Specific Examples: Instead of saying "You're always gaming," be specific — say "You stayed up four nights last week to play."
- Encourage Seeking Professional Help: Help them speak with a counsellor or therapist.
- Set Financial Boundaries: Monitor whether family accounts or shared savings are being used for gaming.
- Take Care of Yourself: A loved one's struggles can take a toll on you too. Make sure to look after your own wellbeing.
Family members can contact vc99's support team to request limits on a member's account — especially if that person is unable to do so themselves.
Help & Professional Advice
Problem gaming is a recognised mental health condition, and seeking professional help is not a sign of weakness — it takes courage. vc99 is always here for you.
- vc99 Live Chat: 24 hours a day, 7 days a week — our support team is here to listen to any concerns you may have.
- Email Support: [email protected] — reach out with any questions about responsible gaming.
- Self-Assessment Tool: View a report of your gaming habits anytime from your account settings.
- Gamblers Anonymous: An internationally recognised mutual support group — regular group sessions available.
- GamCare: One of the world's largest problem gambling support organizations — offering phone and online counseling.
- Local Mental Health Services: In Bangladesh, organizations such as Kaan Pete Roi and Moner Bondhu provide mental health support services.
Remember — seeking help means you're already on the right track. vc99 puts your wellbeing above any business interest.
Protecting Minors
Vc99 strictly prohibits access by anyone under 18. The following measures are always active on our platform to protect minors.
- Date of birth verification is required at registration.
- KYC verification with a government-issued ID is required before your first withdrawal.
- Suspicious accounts are automatically flagged and suspended until verified.
- Parents can install parental control software on their child's devices.
If you suspect a minor is using vc99, notify our support team immediately. We will investigate and take action promptly.
A Note for Parents
If your child attempts to access vc99 from a shared home device, use Net Nanny, Qustodio, or similar parental control software.