Vc99 Terms and Conditions — Your Rights & Responsibilities

01 General Provisions

These terms and conditions ("Terms") govern the use of the vc99 online gaming platform and all its services. References to "vc99", "we", or "us" refer to the entity operating vc99.onl, while "you", "member", or "user" refers to any individual registered on or using the platform.

These terms are governed by international gaming law and the laws of the applicable jurisdiction. vc99 reserves the right to amend these terms at any time. Continued use of the platform following any changes constitutes acceptance of the updated terms.

• You must be 18 years of age or older to use this platform.
• These terms are available in both Bengali and English; in the event of any conflict, the English version shall prevail.
• It is your responsibility to verify whether online gaming is legal in your country or region.
• Vc99 may restrict or withhold services from users in certain countries or regions.

02 Account Registration & Verification

To register with vc99, you must provide accurate and complete information. Accounts created with false or incomplete details may be cancelled at any time, and any deposited funds may be forfeited.

Each individual may register only one account. Opening multiple accounts by the same person or household is a clear violation of vc99's Terms & Conditions.

• KYC Verification: Identity verification via a national ID card or passport is required before processing any withdrawal.
• Age Verification: Accounts will not be activated for anyone under the age of 18.
• Address Verification: Proof of residential address may be required, such as a utility bill or bank statement.
• Payment Verification: Proof of ownership for the payment method used is mandatory.
• Withdrawals may be put on hold until the verification process is complete.

03 Bonus & Promotional Offers

Vc99 offers its members a variety of bonuses and promotional offers. Each bonus comes with its own terms, which must be read in full before claiming. Any complaints raised after accepting a bonus without reading the terms will not be entertained.

• Welcome Bonus: New members receive a 100% bonus on their first deposit. A minimum 10x wagering requirement must be completed before the bonus can be withdrawn.
• Cashback Bonus: The weekly cashback bonus requires no wagering, though a minimum bet condition applies.
• Free Spins: Winnings from free spins require 5x wagering before withdrawal.
• Reload Bonus: Applicable on deposits of a specified amount on designated days. Bonus validity is typically 7 days.
• Multiple bonuses may not be used simultaneously unless explicitly approved.
• Bonuses may only be used to place bets from the bonus balance, not from the cash balance.
• Vc99 reserves the right to modify, suspend, or cancel any bonus offer at any time.

04 Deposit & Withdrawal Policy

Vc99 supports transactions via bKash, Nagad, Rocket, and other major mobile banking services in Bangladesh. All transactions are processed in BDT.

• Minimum Deposit: BDT 500
• Maximum Deposit: BDT 50,000 per day (separate limits apply for VIP members)
• Minimum Withdrawal: BDT 500
• Withdrawal Processing Time: Usually 5–10 minutes; verification may take up to 24 hours.
• The payment method used for withdrawals must match the one used for the original deposit.
• In cases of suspicious transactions, vc99 may place a hold on withdrawals pending investigation.
• Bonus funds cannot be withdrawn directly; they become withdrawable only after the wagering requirements have been met.

05 Betting & Gaming Rules

All games on vc99 are operated in accordance with international standards. Each game has its own rules, detailed on the respective game page. The following general rules apply to all games:

• Bet Decisions Are Final: Once a bet is confirmed, it cannot be changed or cancelled.
• Technical Issues: If a game is interrupted due to server or network issues, vc99 will restore it from the last saved state.
• Game Outcomes: All game outcomes are final and determined by a certified RNG (Random Number Generator) system.
• Live Casino: The live dealer's announcements and decisions are final and cannot be appealed.
• Sports Betting: Match results will be determined in accordance with the decisions of the relevant sports authority.
• Using auto-bet tools or bots to play is strictly prohibited and may result in account termination.

06 Prohibited Activities

The following activities are strictly prohibited on the vc99 platform. Any member found engaging in prohibited activities will have their account immediately closed and all balances forfeited.

• Money Laundering: Any attempt to launder money obtained from illegal sources through the platform.
• Fraud & Deception: Chargebacks, use of fake identities, or forged documents.
• Bonus Abuse: Using multiple accounts or fake identities to exploit the bonus system.
• Software Hacking: Attempting to gain unauthorized access to game software or systems.
• Collusion: Colluding with other players to influence game outcomes.
• Underage Gaming: Assisting anyone under the age of 18 in accessing the platform.

07 Account Suspension & Closure Policy

Vc99 reserves the right to suspend or permanently close any member's account under the circumstances listed below. Where possible, the member will be notified by email prior to account closure.

• Violation of any clause in the Terms & Conditions.
• Registering with false or misleading information.
• Failure to complete KYC verification within the required timeframe.
• Where there is a suspicion of financial fraud or money laundering.
• At the member's request (self-exclusion).

Upon account closure, any legitimately verified balance (excluding bonuses) will be returned, though funds may be held during an ongoing investigation.

08 Privacy & Personal Information

Vc99 takes the protection of your personal data seriously. For full details on how we collect, store, and use your information, please see our In the Privacy Policy Available.

• Your information will never be sold to third parties.
• Information may be shared with regulatory authorities where required by legal obligation.
• All data is protected with 256-bit SSL encryption.
• To request a correction or deletion of your data, please email [email protected].

09 Responsible Gaming

Vc99 is firmly committed to responsible gaming. We believe gaming should be a form of entertainment — it should never become a source of addiction or financial hardship.

• Deposit Limit: Set daily, weekly, or monthly deposit limits from your account settings.
• Loss Limit: Set a cap on the maximum amount you can lose within a given period.
• Cooling-Off: Temporarily deactivate your account for anywhere between 24 hours and 30 days.
• Self-Exclusion: Option to take a long-term or permanent break from gaming.
• Reality Check: Receive reminders at set intervals about how long you have been playing.

If you feel that gaming is having a negative impact on your life, please visit our Responsible Gaming Page View or contact the support team.

10 Limitation of Liability

While vc99 is committed to delivering the highest quality of service, our liability is limited in the following circumstances:

• Technical Error: vc99 is not liable for any loss caused by internet disconnection, server downtime, or third-party software issues.
• Force Majeure: vc99 is not liable for service disruptions caused by natural disasters, war, government restrictions, or other circumstances beyond its control.
• User Error: Users are responsible for any loss resulting from providing incorrect information, sharing passwords, or failing to follow security guidelines.
• Indirect Damages: vc99 will not compensate for any expected profits not realized from gaming.

For any valid claim, vc99's maximum liability is limited to the total amount of the transaction in question.

11 Dispute Resolution

If a dispute arises between vc99 and a member, we will first attempt to resolve it through direct discussion. The dispute resolution process is as follows:

1. Direct Contact: First, submit a complaint to customer support via live chat or email.
2. Formal Complaint: If your issue remains unresolved after contacting support, please submit a detailed written complaint to [email protected].
3. Review Period: vc99 will provide a written response within 7 business days of receiving a complaint.
4. Third-Party Mediation: If both parties agree, the assistance of a recognized gaming mediation body may be sought.

In the event of a dispute over game outcomes, server logs will be treated as the definitive record.

12 Terms & Conditions Update Policy

Vc99 reserves the right to update these terms and conditions, in part or in full, at any time. For significant changes, members will be notified in advance via their registered email or through a platform notification.

• The effective date of any updated Terms & Conditions will be clearly stated.
• Continued use of the platform after any changes take effect will be considered acceptance of the updated Terms & Conditions.
• If you do not agree to the updated terms, you may request account closure.
• The date of the most recent update will always be displayed at the top of the page.